I can consider myself as a PWM sensitive, because my eyes start to feel pain after few minutes looking in my S24U. How many years it has been since Samsung knows the problem exists. I mean one of the most expensive phones in the world and no DC dimming or similar as an option. Why? OK, the color might be not that good with that option enabled, but how would I care if I can't look at this standart color screen without it causing eyes pain. People who are not sensitive won't use this feature anyway. And now I have to return this beautiful 512gb phone back because Samsung can't add same technologies as some cheaper phones use for many years already.
If you plan to add this DC dimming or similar please let me know ASAP. Or if there's a some kind of solution to it or maybe a fix to make it more than 480 Hz PWM. Thank you.
Hello. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
