No sound for calls bluetooth headphones

[MzLadyX]

Samsung Galaxy S24 Ultra

No sound when I get a phone call while using bluetooth headphones. I can hear everything else. Music, videos, ect. But no sound when a call comes in. Any ideas of what the problem is. I have no problem on all the other cheaper bluetooth headphones I use. Only this pair. Yes, they do have call capability. When connect to my S24 Ultra it says its connected for music and calls. Is there something simple I am just not getting??

Headphones:

Soundcore Life Tune Noise-Cancelling Wireless Over-Ear Bluetooth Headphones A3029

[MzLadyX]

Yes. Both calls and audio are on.

[Ddlauvin]

I had the same problem . I had to remove and reinstall the soundcore app. Forget the soundcore headphones completely from Bluetooth and reconnect

[MzLadyX]

You had to ready the app?? Is that reinstall the app??.
I have forgotten the headphones from and repaired to bluetooth but I did uninstall and reinstall the app. I can try that.

[meself]

Check Bluetooth Output Settings:

Go to Settings > Connections > Bluetooth.

Tap the settings icon next to your connected Bluetooth device.

Make sure the switches for "Calls" and "Audio" are turned on. 

2. Verify Volume Settings:

Increase the volume on your phone, both the general volume and the media volume.

Check the volume on your Bluetooth device as well. 

3. Troubleshoot Bluetooth Connection:

Restart your phone: A simple restart can often resolve minor glitches. 

Clear Bluetooth cache: Go to Settings > Apps > Bluetooth > Storage > Clear Cache. 

Reset app preferences: Go to Settings > General Management > Reset > Reset app preferences. 

Unpair and Re-pair: Remove the Bluetooth device from your phone's paired devices list and then re-pair it. 

Check for updates: Ensure your phone's software is up to date, as updates can sometimes fix Bluetooth issues. 

Consider safe mode: Booting your phone into safe mode can help determine if a downloaded app is causing the problem. If the issue disappears in safe mode, uninstall recently installed apps one by one to identify the culprit. 

[MzLadyX]

1. Both calls and audio are toggled on.

2. See pics.

[MzLadyX]

Do you see any issues in the screenshots??

[meself · Accepted solution]

2 things pop out system sounds is off or turn down low all the way and volume is also that way test it with both those at half way mark

[MzLadyX]

3. I have restarted my phone. I dont see any bluetooth app in the setting to be able to clear the bluetooth cache.

[MzLadyX]

I have unpair and Re-pair: Remove the Bluetooth device from your phone's paired devices list and then re-pair it.