Original topic:

My phone has a virus that keeps showing me ads even as I'm writing this help.

(Topic created: 08-14-2025 03:01 PM)
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userG7pYB6o7eq
Asteroid
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Galaxy S24
My phone has a virus that keeps showing me ads even as I'm writing this help
15 Replies
Mcnada
Constellation
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Galaxy S24
Mine has the same thing. Just started a couple days ago and I've deleted any newer apps amd cleared caches but still does it. Even ran adware and malware, but they find nothing.
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userG7pYB6o7eq
Asteroid
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Galaxy S24
Same here I'm so frustrated.
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AlienX
Comet
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Galaxy S24
Post a screenshot. May that will help you get an answer.
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Mujibar
Honored Contributor
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Galaxy S24
Ads are generally due to a third-party app that you installed or malware you picked up from a website. Download Good Lock and install the Nice Catch module. Toggle "toast history" and "detect commercials" to find out which app is the culprit. You can then uninstall that app.
userG7pYB6o7eq
Asteroid
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Galaxy S24
Thanks I'll try it.
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meself
Honored Contributor
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Galaxy S24
Most likely a app or game you installed
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VICTORY100
Asteroid
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Galaxy S24
Do a factory reset. Maybe that would help.
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userG7pYB6o7eq
Asteroid
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Galaxy S24
But I'll lose everything.
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realaud
Honored Contributor
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Galaxy S24

What's everything?  Apps can be redownloaded, settings can be restored from backup.  You can do a selective restore of certain things - settings, contacts.  Any personal files you will have to go into the My Files app and backup to the temporary cloud space or to a flash drive  (which you should be doing anyway).  Your photos should be backing up to Google unless you specifically went in and turned that off.  They will come back soon after you log into your Google account after resetting your phone.

You may have to face the fact that a reset may be the only way if you cannot determine which app is causing this issue.  Follow @Mujibar 's advice and download nice catch.  It is really good at determining which app is at fault as long as you have the right settings on.


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