JUMP TO SOLUTION Solved

Original topic:

My experience with Samsung

(Topic created: 10-16-2025 07:37 PM)
571 Views
Faap
Constellation
Options
Galaxy S24

Yo tengo un Samsung S24 Ultra, lo tengo solo para trabajar, osea nada de juegos, el día de hoy el celular se quedó bloqueado y no respondía, no podía apagarlo ni nada, en un momento me salio que "el sistema no respondía" Hoy perdí un cliente, que le pasa al sistema de Samsung cada rato esta pidiendo actualizar y para que? Para quede congelado el teléfono. Para eso uno paga mas de 1000 dolares. 

1 Solution


Accepted Solutions
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S24

Hello Faap, welcome to the Samsung Community! I understand your concerns with your device system not responding and continually asking for an update. Clearing the cache is kind of like a cleanse for your device. It will remove residual files that could be causing the issue.

To clear the cache partition on your device: power off your device, press and hold the volume up and power button together at the same time, once the Samsung logo appears release the power button, select the Clear Cache Partition, and reboot your device as normally. Try your device in Safe Mode to ensure a third party app is not causing the issue: https://www.samsung.com/ca/support/mobile-devices/safe-mode-on-your-galaxy-device

If you are still experiencing your device showing system not responding then we would recommend performing a factory data reset, please be sure to back up your device before performing the reset:https://www.samsung.com/us/support/answer/ANS10002030/

If factory reset does not resolve the issue we recommend sending the device in for service: https://www.samsung.com/us/support/service/

View solution in context

2 Replies
Dan2023
Honored Contributor
Options
Galaxy S24
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S24

Hello Faap, welcome to the Samsung Community! I understand your concerns with your device system not responding and continually asking for an update. Clearing the cache is kind of like a cleanse for your device. It will remove residual files that could be causing the issue.

To clear the cache partition on your device: power off your device, press and hold the volume up and power button together at the same time, once the Samsung logo appears release the power button, select the Clear Cache Partition, and reboot your device as normally. Try your device in Safe Mode to ensure a third party app is not causing the issue: https://www.samsung.com/ca/support/mobile-devices/safe-mode-on-your-galaxy-device

If you are still experiencing your device showing system not responding then we would recommend performing a factory data reset, please be sure to back up your device before performing the reset:https://www.samsung.com/us/support/answer/ANS10002030/

If factory reset does not resolve the issue we recommend sending the device in for service: https://www.samsung.com/us/support/service/