After purchasing my S24 FE and updating apps and data, I was unable to enter my voicemail passcode using the number keys. I would press them but no tone was sent. I also had the same problem when trying to access menu items on other calls, but not all the time.
I finally figured out that it fails only on Wi-Fi calls (my cell phone coverage at home is spotty and often goes to Wi-Fi). I tested this by putting the phone in Airplane Mode with Wi-Fi turned on and the DTMF tones were not sent. I then turned Airplane Mode and Wi-Fi off so that the call was forced to use mobile calling. In that mode, the DTMF tones worked.
I believe the problem lies in the Exynos 2400e processor, which is only used on the FE model and European phones. This is the same processor that was patched for security vulnerabilities with Wi-Fi calls. Could this be related?
For brevity I am leaving out details of how I came to this conclusion. I would like to know how to contact Samsung with this problem. The Samsung website only provides answers to specific problems or requires texting or calling a help desk somewhere.
Yes, the Members app is the community. How are you accessing this site, through a computer web browser? The tab does not appear on the web site. The Members app is loaded on your phone by default and should be located in the Samsung folder in your app drawer, or you can search your apps for it.
Thanks again. Here's the problem. I no longer own the phone. I returned it to Best Buy because I realized it was not going to work for me and I had only 14 days to return it. At the same time, I wanted to report the problem to Samsung and explain the reason for the return. The store manager suggested I go to the Samsung website and use the Contact Us link. You know where that got me. I would not mind re-purchasing the phone if there is a solution. I have to assume that I am not the only one who has experienced this problem. I would also like the assurance that another model of the S24 would not have the same problem.
I'm sure it was just one of those freak things. I dont have any reason to believe another phone of the same model would have the same issue. There are thousands of them in use.
