Also contacted a rep and said it's a glitch they are working on. I tried checking the s23 ultra and the Fold4 is available for trade in with that product. Fingers crossed they resolve this issue sooner rather than later.
As a T-Mobile employee I can say that the Fold 4 does show in the system with a trade in credit, but it is $500. It appears to be an error on Samsungs part and we'll have to wait for them correct it . If that doesn't happen I would recommend going through your provider to see what they can offer you .
I also chatted with them about 45 minutes ago. The dingleberry said that the Fold 4 is only eligible for trade in if you select the S24 as a carrier locked device through their promos. That does work but, of course, you have to have the more expensive carrier plan and you're locked in to payments for 3 years. He was very clear that he can't do anything to help and wouldn't answer any other question I had. Awful experience.
I have gotten confirmation that The Fold 4 will be eligible for trade-in, you should be able to see this correction on our site within a few hours. Please know that we are unable to assist with pre-orders. You will need to contact the E-Commerce team directly by calling 1-855-726-8721. We sincerely apologize for the inconvenience!
