Contact names not showing when receiving calls, but shows in recent call list

[Adabc]

When i get a phone call from a saved contact their name does not show up on the caller ID. When I go to my recent calls it shows their name though. Anybody else had/have this issue?

[BlueSkies]

Has this always been happening or was there a recent update you applied that change this function

[Adabc]

I don't know if it was update but if it was it wasn't a recent one. It started happening not long after I purchased the phone when it came out.

[realaud]

Do you have caller ID and spam protection on in the phone settings?  If not, this is probably why.  You can turn caller ID on and turn off spam protection (if you don't want it). Also, check the caller information settings.

[Adabc]

It is turned on. Even when it is turned off I still have the same issue. I've even factory reset the device. I find it hard to believe it's a hardware issue so my guess is a glitch in the firmware or something.

[Eiffelpex]

I'm just guessing..It could be a potential mixup with Google Contacts and Samsung Contacts.

[Adabc]

I have fiddled with that a little but I haven't thought about it in reference to the issue so I'll try that. Thanks for the help. It's not a big enough deal to completely replace the phone it's just a little annoying sometimes.