Original topic:

Broken lens

(Topic created: 09-24-2025 07:46 PM)
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user9OUJJ5DrEO
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Galaxy S24
I just got a Brand new S24 Ultra and got a case for it, and today, less than a month later, I see that one camera lens is broken and the metal ring is scratched. I have not dropped the phone since I usually only use it in bed for personal reasons. 

Has anyone alse have the same experience?.
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5 Replies
meself
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Galaxy S24
Will need to take for repair
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user9OUJJ5DrEO
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Galaxy S24
My question was if this has happened to someone else.
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meself
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Galaxy S24
Same answer
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Oxford
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Galaxy S24
Did you buy your phone from Samsung direct, or did you buy it from a third party? If you bought it from a third party I can almost guarantee you 100% that it is not a brand new phone that it has been refurbished. I hope if you did buy it through a third party that there is some type of warranty for it. If you bought it from samsung, and it's less than a year old, it still should be under warranty.
user9OUJJ5DrEO
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Galaxy S24
No. From Verizon. Tomorrow I will call them. I did some research and found out that this is not an isolated case.
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