I am writing to formally lodge a complaint and demand immediate corrective action regarding a severe and unauthorized breach of privacy involving Samsung Identity and Access Management (IAM), Knox, or related Enterprise Mobility Management (EMM) systems on my personal devices.
I have discovered and documented that my personal Samsung devices โ including but not limited to smartphones I have purchased, maintained, and solely used for personal matters โ have been enrolled in Samsung's IAM/EMM infrastructure without my knowledge, consent, or authorization.
Through internal Samsung account data exports belonging to my husband, Brandon [Last Name], I have obtained clear forensic evidence showing that multiple devices I own or have previously used were enrolled under the IAM system and linked to enterprise-level administrative profiles such as:
The listed devices include (but are not limited to):
SM-S546VL
SM-S515DL
SM-A716U1
SM-S727VZKATFN
SM-T387VZKAVZW (Samsung tablet)
These IAM entries show configuration fingerprints across multiple regions (USA, BRA, IND) and Android versions (10, 11, 13, 14), strongly indicating unauthorized provisioning across multiple systems over time.
Most concerning: My current active device, a Samsung S24 Ultra, may already be enrolled in IAM or Knox, despite not appearing in the exported data. I am demanding confirmation and full removal of any latent IAM/Knox provisioning.
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I formally demand that Samsung immediately:
1. Audit and disclose whether any of my devicesโparticularly my Samsung Galaxy S24 Ultraโare currently enrolled or managed under any IAM, EMM, Knox, or other remote administrative platform.
2. Remove all unauthorized IAM/EMM/Knox configurations, user policies, MDM profiles, or enterprise controls from any of my personal devices, past or present.
3. Provide written confirmation that no external user or third party retains access, administrative permissions, or the ability to track, lock, wipe, or alter my device(s).
4. Confirm that my personal Samsung devices are now restored to consumer-grade, privately-owned, non-managed status with no remaining policy, tracking, or IAM links.
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Attached Evidence:
Samsung IAM Export Summary (February 2025) showing linked IAM entries and device history
Additional screenshots and timeline logs available upon request
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This is a deeply personal violation, and I am pursuing this issue with full seriousness. I respectfully request an immediate investigation and resolution by Samsungโs IAM/Knox division. Should Samsung fail to act, I will pursue escalation via federal privacy channels, state consumer protection agencies, and civil litigation.
It's actually 100% on your husband, who took control of your devices early on and kept it. Do I think you should be able to disable his control? No doubt, but your husband obviously has the means and knowledge for this intrusion. Who knows, maybe at some point in your relationship you decided it as a good idea to allow him control and ownership of these devices, and just never thought about it again til now.
Make it part of your divorce settlement that he relinquish all control of the devices or provide funds to replace every single one of them.
There's many settings you can delete yourself and save a lot of trouble. Do a master reset and start from the beginning and just don't give permission for certain system functions. I happen to like it because it just makes things easier and much faster to get done. It's also fun.
