Original topic:

Autofill feature not working

(Topic created: Thursday)
495 Views
PostmanLV
Cosmic Ray
Options
Galaxy S24

I have tried everything under the sun. It works perfectly on my tablet but not my S24 plus. 

0 Likes
10 Replies
RSp8
Constellation
Options
Galaxy S24
Google account settings has auto fill options, if you use it.
0 Likes
PostmanLV
Cosmic Ray
Options
Galaxy S24
Can't deal with the ads of chrome
0 Likes
DJRich
Halo
Options
Galaxy S24
I would say, try Samsung Internet (must be your default) and see if it works there. If it does, then other browsers may need to be uninstalled and then reinstalled.
0 Likes
PostmanLV
Cosmic Ray
Options
Galaxy S24
it doesn't work in Samsung browser
0 Likes
Robin621k
Honored Contributor
Options
Galaxy S24
Are you using Samsung
Wallet/Pass or Google Password Manger?

Go to settings, type in the search box, Autofill, there will be different categories, select Samsung internet, set your default Autofill manager.
0 Likes
PostmanLV
Cosmic Ray
Options
Galaxy S24
I'm using all things Samsung, the box for Samsung internet was checked, I just changed it to Samsung pass and it still won't autofill
0 Likes
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S24

Hello PostmanLV, I understand your frustrations about not being able to get the autofill feature to work correctly on your device. First lets clear the cache partition on your device: with your device powered off hold the volume up and power buttons together at the same time, once the Samsung Logo appears then release the power button, select clear cache partition and then reboot your device normally. 

If you have Samsung Pass set up, you’ll be prompted to use your biometric data when you log into one of your accounts. Here's how to use the Autofill service: 

Navigate to and open Settings, then tap General management, and then tap Passwords, passkeys, and autofill.

Tap Preferred service, and then make sure Samsung Pass is selected.

You may also select Google; however, we highly recommend using Samsung Pass as it is powered by Samsung Knox, a defense-grade mobile security platform.

If you are still having issues then try your device in safe mode to verify that a third party app is not causing the issue: https://www.samsung.com/us/support/answer/ANS10003495

Please let me know if you need further assistance! 

0 Likes
PostmanLV
Cosmic Ray
Options
Galaxy S24
I have cleared the system cache, I think I have tried literally everything
0 Likes
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S24

Hello @PostmanLV,

 

Since none of the troubleshooting steps above helped, I would recommend a factory reset. I know this may not be the ideal step to take, but this will reset your device to its default settings. Just a heads-up, by doing this step will clear all of your data, so a full device back up is highly required.

 

How to perform a Factory Reset:

 

1. Open Settings.

2. Tap General management

3. Select Reset.

4. Choose Factory data reset.

5. Review information, tap Reset, then Delete all.

6. Enter credentials if required.

 

Let me know if this step helps. 🙂

0 Likes