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Appears to be No MTP on my S24 Ultra

(Topic created: Monday)
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wayglo
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Galaxy S24

When connecting a USB cable from my Samsung phone to either my desktop or laptop the phone is detected, but says "This folder is empty".  So, not able to download photos, etc.

One YouTube video suggest going to setting then developer area to ensure transfer files is turned on. However, my Ultra24 does not have the developer option on settings. 
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S24

 @wayglo  When the phone is connected to the pc Swipe down your notification panel and you should see something that says USB for charging phone  Tap it and select transferring files/ android auto   also go to security and privacy and toggle off auto blocker.



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meself
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Galaxy S24
Have you updated smartswitch
wayglo
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Galaxy S24
Thanks for the tip myself. I just tried an update and response was all is up to date. Are you suggesting I search for a smart switch specific update? If so, where would that be? A Samsung site?
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wayglo
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Galaxy S24
No. Never heard of it. I have done some screen mirroring from my Ultra24 phone to my Samsung tv using smart things, a Samsung app. Perhaps in sharing screens i messed up something? Smart switch sounds like an app. This issues seems fundamental to the phone. No?
Thanks for the help!
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wayglo
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Galaxy S24
Ok, I see smart switch is used to transfer files from an older phone over to a new phone.
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wayglo
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Galaxy S24
Hum, just tried Samsung update and says everything is up to date.
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meself
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Galaxy S24
Smartswitch can transfer files or use to get monthly update theres also a link to windows app which is needed give that a try
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Solution
GaryB82
Galactic Samsung Care Ambassador
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Galaxy S24

 @wayglo  When the phone is connected to the pc Swipe down your notification panel and you should see something that says USB for charging phone  Tap it and select transferring files/ android auto   also go to security and privacy and toggle off auto blocker.



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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meself
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Galaxy S24
Oh when you try smartswitch it will do a driver update than tell you to connect the usb
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wayglo
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Galaxy S24
Thanks GaryB82! I couldn't find the USB for transfer files in notifications because I had too many notifications! Once I cleared i spotted the use USB for transfer files. It was off for some reason? Slid to on and all is working. Thanks guys! Have a blessed holiday season!