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Original topic:

Swipe to unlock not working?

(Topic created: 05-19-2025 02:51 PM)
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Galaxy S23
Is anyone else having this problem after that useless one ui 7 update??? Any way to fix it???

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hey there! I can certainly understand needing your swipe to unlock to work! Let's see if some of these troubleshooting steps may help us get it back working. 

 

Wipe Cache Partition:
After an update, cached data can become corrupted. Clearing the cache partition in recovery mode can resolve this. 
To wipe the cache partition:
Power off your device. 
Press and hold the Volume Up and Side/Power buttons until you see the Samsung logo. 
Select "Wipe cache partition" using the Volume buttons and the Side/Power button to execute. 
Select "Yes" and then "Reboot system now". 
2. Force Restart:
A force restart can resolve temporary software glitches. 
To force restart: Hold down the Power and Volume Down buttons until the device restarts. 

Next I would suggest a factory data reset to kind of push anything in the software back through that may have gotten stuck. 

 

You can also submit an error report by going to the Samsung Members app > Get help > Send feedback > Error reports.

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12 Replies
Ben_H
Galaxy
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Galaxy S23
Hi, what lock type do you have enabled on the device?
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Galaxy S23
Pin
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Ben_H
Galaxy
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Galaxy S23
Just to confirm, you are not able to swipe on the screen to enter your PIN?
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Galaxy S23
Yes. I have to swipe & swipe & swipe again. So at least 3 times b4 I can enter my PIN
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Ben_H
Galaxy
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Galaxy S23
In the Samsung Members app, go to Support > Phone diagnostics. It will take you through diagnostics of several areas of the device, and one of them is the screen just to rule out any potential hardware issue. Let us know how it goes.
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Galaxy S23
It says it's all good
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Ben_H
Galaxy
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Galaxy S23
Do you have a screen protector on the device?
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Galaxy S23
Yeah
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Galaxy S23
It shouldn't matter cuz this just now became an issue
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