Solved: S23 Ultra - Random shutter sound - Samsung Community

MonicaK68 · ‎03-23-2023

My S23 Ultra makes camera shutter noises at random times when the camera is not in use. There are no random pictures saved to the gallery and no notifications on the notifications bar. Has anyone else had this happen? I know it was an issue several years ago, but resolved.

SamsungRyder · ‎03-27-2023

Hello @MonicaK68, @userGXf6Z1AnwK , and welcome to the Community. Thank you for reaching out to us on this, I can see the annoyance of hearing the shutter sound randomly.

First, I would try clearing your device's cache partition. This can help improve device behavior. Simply use these steps:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

If the device cache clear did not prevent the shutter sound, it could be caused by a third-party application. Utilize this guide for Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

Lastly, I would try a factory reset. Follow the guide carefully, and make sure to back up everything you do not wish to lose beforehand: https://www.samsung.com/us/support/answer/ANS00062029/

If these steps are not helpful, we recommend having the phone evaluated at an authorized service location.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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userGXf6Z1AnwK · ‎03-26-2023

I have exact same issue with my 2 month old S23.

SamsungRyder · ‎03-27-2023

Hello @MonicaK68, @userGXf6Z1AnwK , and welcome to the Community. Thank you for reaching out to us on this, I can see the annoyance of hearing the shutter sound randomly.

First, I would try clearing your device's cache partition. This can help improve device behavior. Simply use these steps:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

If the device cache clear did not prevent the shutter sound, it could be caused by a third-party application. Utilize this guide for Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

Lastly, I would try a factory reset. Follow the guide carefully, and make sure to back up everything you do not wish to lose beforehand: https://www.samsung.com/us/support/answer/ANS00062029/

If these steps are not helpful, we recommend having the phone evaluated at an authorized service location.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html

Original topic:

S23 Ultra - Random shutter sound

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