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Original topic:

S-pen issues?

(Topic created: 03-30-2023 04:34 PM)
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ChrisAllen
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Galaxy S23
Anyone else having issues with there s-pen? Mine says disconnect pretty much half the time I pull it out. My s22 ultra never had this issue. I hope they get it resolved with an update. 
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neilth
Red Giant
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Galaxy S23
There is an update available to correct this problem at the Galaxy Store. Search there for and install Air Command. This resolved the problem for me.
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ChrisAllen
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Galaxy S23
Yeah, I tried that and didn't work for me. Irritating for sure.
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Faith7777
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Galaxy S23
Hello. I've been having the same problem still even after doing the update. I also find that my phone freezes when using the s pen at times. I then have to hard restart my phone.
It happened with the first phone I received, I thought it was a phone malfunction. Returned the phone, which was a huge hassle, only for it to happen to this phone a few days ago.
I called samsung and was told to go under settings and change svpen settings to always connected however I feel that for this amount of money it should work properly. Having it connected always drains the battery.
ChrisAllen
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Galaxy S23
Yeah, after the update mine still does it also. Thankfully my phone doesn't freeze but I have to reinsert the spen and pull it out to have it work. I NEVER had this issue with my 22 ultra. Makes me sad cause other than this issue the phone had been immaculate for me. I really hope this next big update fixes it.
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Faith7777
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Galaxy S23
I agree! I love this phone especially the camera. The new update should be here in US soon. If I hear of any other fixes I will pass along.
ChrisAllen
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Galaxy S23
Please do my friend!! I hope the update comes sooner than later cause it's the only issue I have but it drives me crazy at times haha
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Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, We understand how frustrating it is for the S Pen to disconnect. This article provides some steps such as resetting the S Pen and making sure there are no magnets nearby. https://www.samsung.com/latin_en/support/mobile-devices/what-to-do-if-your-s-pen-is-often-disconnect...

Another step to try is Resetting All Settings. This can be found by going to Settings>General Management>Reset.

We also recommend submitting an error report when you experience the disconnect. https://www.samsung.com/latin_en/support/mobile-devices/how-to-use-the-samsung-members-app/

If you continue to experience frequent disconnects, we recommend having the phone evaluated at an authorized service center. https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

Faith7777
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Galaxy S23
Yes!
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