The vibration is no where close to being as loud (strong) as the note 20 ultra which I just switched from. I'm not 100% sure but I'm pretty sure you all could fix that through an OTA Update. Something I'm sure quite a few people would appreciate. Just making it to where it could be a little more intense or whatever it is. Like I said the note 20 ultra vibration intensity was perfect.
I have the same problem. I am experiencing missed calls on my when my phone is placed screen-down on my desk. I only realized how weak it was when I called my phone.
Despite having the vibration settings set to the maximum level, the vibration is not noticeable when I am having incoming calls when the phone is on my desk. It's only noticeable when the phone is in my pocket or when I'm holding it.
Interestingly, there is a feature that is supposed to enhance the vibration, but it appears to be broken at the moment.
If the vibration intensity is still too weak, we recommend having the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
