Photos & videos keeps stopping

[SacramentoJoe]

I keep getting a "photos & videos keeps stopping" error when trying to attach a photo to emails. Not sure when this started, perhaps after the recent update.... not sure. Anyone else having this issue? I've tried clearing my galleries cache, force stopping gallery, restarted my phone. Tried installing new gallery apps (I hate them, they all have ads) still no help. No matter what I do or have tried, I still get the error.

[SacramentoJoe]

Exactly!!!!! Recent access it, and I'm pretty sure it started after the most recent software update

[skwolvie]

Same issue. It occurs when I try to upload a photo

[skwolvie]

Any resolution?

[userADZBJ9zgXo]

I ultimately had to factory reset my phone after contacting support. There's no way to clear cache for the hidden "Photos & Videos" system app. So the only option is a factory reset. But it works for me now.

[Members_kzRoUtX]

same issue here. the only app that lets me attach something from my gallery is whatsapp right now. very frustrating, is samsung doing anything about this?