I keep getting a "photos & videos keeps stopping" error when trying to attach a photo to emails. Not sure when this started, perhaps after the recent update.... not sure. Anyone else having this issue? I've tried clearing my galleries cache, force stopping gallery, restarted my phone. Tried installing new gallery apps (I hate them, they all have ads) still no help. No matter what I do or have tried, I still get the error.
Try wiping the "cache partition" to see if that helps. It's safe and won't remove your settings or app files. Clearing the "cache partition" can help resolve any issues caused by old or corrupted system cache data.
Follow the steps below,
Clear the cache partition
- Turn the phone off (shut down)
- Press and hold the Volume Up key, then press and hold the side key.
- When the Android system recovery menu options show release buttons.
- Press the volume down key several times to highlight wipe cache partition.
- Press the side key to select.
- Press the volume down key to highlight yes, then press the side key to select.
- When the wipe cache partition is complete, Reboot system is now highlighted.
- Press the side key to restart the device.
Furthermore, you shouldn't be getting ads in the gallery. Ads in the Samsung Gallery are often caused by third-party apps that you have installed, which may save cached images or videos in your gallery. To stop these ads, consider uninstalling recently downloaded apps.
Follow the steps below,
Clear the cache partition
- Turn the phone off (shut down)
- Press and hold the Volume Up key, then press and hold the side key.
- When the Android system recovery menu options show release buttons.
- Press the volume down key several times to highlight wipe cache partition.
- Press the side key to select.
- Press the volume down key to highlight yes, then press the side key to select.
- When the wipe cache partition is complete, Reboot system is now highlighted.
- Press the side key to restart the device.
Furthermore, you shouldn't be getting ads in the gallery. Ads in the Samsung Gallery are often caused by third-party apps that you have installed, which may save cached images or videos in your gallery. To stop these ads, consider uninstalling recently downloaded apps.
