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05-17-2025 01:16 PM in
Galaxy S23Solved! Go to Solution.
1 Solution
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05-26-2025
05:24 PM
(Last edited
05-26-2025
05:28 PM
by
SamsungRyder
) in
Hello all, we understand the concern of the phone overheating.
Some things that can help are the following:
Note: The battery adaptive feature may cause the battery to drain a little faster at first until the phone adapts to your usage, and learns how you're operating, the charge will be stored and used in different manners based on how you use your phone. This sometimes can take a few weeks for it to learn the habits and customize itself to make sure you have the best performance and lasting battery.
Clear device cache partition:
- Power off your device.
- While the device is powered off, simultaneously press and hold the power and volume up buttons.
- Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
Using the volume buttons to navigate and the power button to select:
- Navigate to "wipe cache partition" and press power.
- Select yes to confirm.
- Navigate down to "Repair apps" and press power.
Optimize Apps (specifically Android Auto in this case): https://www.samsung.com/us/support/galaxy-battery/optimization/
You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001413/
If you're receiving an overheating message check out the following link:
https://www.samsung.com/us/support/answer/ANS00076952/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook: https://www.facebook.com/samsungcareus
2. Twitter: https://www.x.com/samsungcareus
3. Live chat: https://www.samsung.com/us/support/contact-customer-services
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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05-17-2025 02:29 PM in
Galaxy S23And sometimes I can't even use my touch screen on the car cuz they say, try to screen off to cool the phone down and huh... 😮
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05-17-2025 04:17 PM in
Galaxy S23- Mark as New
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05-17-2025 04:56 PM in
Galaxy S23- Mark as New
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05-26-2025
05:24 PM
(Last edited
05-26-2025
05:28 PM
by
SamsungRyder
) in
Hello all, we understand the concern of the phone overheating.
Some things that can help are the following:
Note: The battery adaptive feature may cause the battery to drain a little faster at first until the phone adapts to your usage, and learns how you're operating, the charge will be stored and used in different manners based on how you use your phone. This sometimes can take a few weeks for it to learn the habits and customize itself to make sure you have the best performance and lasting battery.
Clear device cache partition:
- Power off your device.
- While the device is powered off, simultaneously press and hold the power and volume up buttons.
- Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
Using the volume buttons to navigate and the power button to select:
- Navigate to "wipe cache partition" and press power.
- Select yes to confirm.
- Navigate down to "Repair apps" and press power.
Optimize Apps (specifically Android Auto in this case): https://www.samsung.com/us/support/galaxy-battery/optimization/
You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001413/
If you're receiving an overheating message check out the following link:
https://www.samsung.com/us/support/answer/ANS00076952/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook: https://www.facebook.com/samsungcareus
2. Twitter: https://www.x.com/samsungcareus
3. Live chat: https://www.samsung.com/us/support/contact-customer-services
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
