Original topic:

Office Apps not working after UI7 update

(Topic created: 04-30-2025 06:21 PM)
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userXxJbewPNhO
Constellation
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Galaxy S23
Greetings. 

Non of the office apps is working or opening after UI 7 update. I uninstall and reinstall the apps but continue with the problem. Any idea how to resolve? 
20 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy S23

@userXxJbewPNhO They work on my Fold 6 with UI 7. Have you tried wiping the cache and data for each? 

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userXxJbewPNhO
Constellation
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Galaxy S23
Not yet. But I will try
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helplessexcel
Constellation
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Galaxy S23
None of my microsoft apps are working after the update. Help please!
Flyle
Constellation
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Galaxy S23

I have the same problem. Tried clearing cache, clearing data, uninstalling, restarting then re-installing on my Galaxy S23. Neither OneNote, Excel or Word will load  as of the One UI 7.0 install

etsok
Asteroid
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Galaxy S23

S22 same issue, cleared data and cache. uninstalled and reinstalled. apps are installed but will not open.

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etsok
Asteroid
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Galaxy S23

Possible solution. Went into the Office Mobile App to allow permissions. Excel and Word now opening.

Samsung_WN1u185
Constellation
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Galaxy S23

Thank you, that worked for me, opening the Office Mobile App, and clicking allow on the bottom three options.  It does tell me the Office Mobile App is not compatible with the new update, but it did at least allow access now to the microsoft apps

 

lrv137
Constellation
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Galaxy S23

What app do you guys mean? Microsoft 365 Copilot? That's the only result I get when I look for "Office Mobile App" in my phone, and it also doesn't open.

Mattman412
Asteroid
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Galaxy S23
Same issue here, I'm not finding an Office Mobile app, only Microsoft 365.