My S23U has been stuck in ultra-power-saving mode

[MrsJamesElrod]

My samsung s23 ultra has been stuck in ultra power saving mode since it died the other day after I got it charged and turned back on. I'm not sure how or even why this has happened. I've done everything that I have been able to find online to turn it off, but still I'm stuck. Please please help. 

[SamsungModerator1 · Accepted solution]

Hello, thanks for reaching out, and I am sorry to hear your S23 Ultra is stuck on Ultra Power Saving Mode. Did you follow this guide to see if you are able to turn it off in your Battery settings? https://www.samsung.com/za/support/mobile-devices/how-to-turn-on-ultra-power-saving-mode/#:~:text=St....

If you have followed those steps, and are still in Ultra Power Saving Mode, I would check to see if a third-party application is responsible for this. You can do so with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior continues in Safe Mode, it may be time to try a factory reset. Back up everything you can beforehand: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html