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05-06-2024 08:49 AM in
Galaxy S23Solved! Go to Solution.
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05-06-2024 09:30 AM in
Galaxy S23Hello, thanks for reaching out, and I am sorry to hear your S23 Ultra is stuck on Ultra Power Saving Mode. Did you follow this guide to see if you are able to turn it off in your Battery settings? https://www.samsung.com/za/support/mobile-devices/how-to-turn-on-ultra-power-saving-mode/#:~:text=St....
If you have followed those steps, and are still in Ultra Power Saving Mode, I would check to see if a third-party application is responsible for this. You can do so with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/
If the behavior continues in Safe Mode, it may be time to try a factory reset. Back up everything you can beforehand: https://www.samsung.com/us/support/answer/ANS00062029/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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05-06-2024 09:30 AM in
Galaxy S23Hello, thanks for reaching out, and I am sorry to hear your S23 Ultra is stuck on Ultra Power Saving Mode. Did you follow this guide to see if you are able to turn it off in your Battery settings? https://www.samsung.com/za/support/mobile-devices/how-to-turn-on-ultra-power-saving-mode/#:~:text=St....
If you have followed those steps, and are still in Ultra Power Saving Mode, I would check to see if a third-party application is responsible for this. You can do so with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/
If the behavior continues in Safe Mode, it may be time to try a factory reset. Back up everything you can beforehand: https://www.samsung.com/us/support/answer/ANS00062029/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html