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Original topic:

Moisture in charging port message and will not charge

(Topic created: 06-22-2023 05:48 AM)
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gary4328
Constellation
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Galaxy S23

It seems like Samsung is dancing around the charging port issues that they have, we got 5 s23 phones and 3 of them are showing the damp issue and will not charge, I am so sorry that I left Cricket and got these phones at T mobile and now we are stuck with the phones and no ways to charge them. I will never buy a Samsung phone again. Looking to buy other phones and I guess I will be stuck with paying for the phone for 2 years.  I have tried all of the  that they said to try to with no solution

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DowardlyDog
Constellation
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Galaxy S23
Same issue with my S22. Less than a year old and has warning for over a week. Phone is less than a year old amd Samsung does not cover. Poor design and support.
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DanG92263
Honored Contributor
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Galaxy S23
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S23

@gary4328 You should be able to charge them wirelessly. Have you tried that? 

IME, this warning is caused by a damaged USB port. I identified a USB cable which was used by the 2 devices that had this error. I replaced that cable and haven't seen that error again on any devices. 

The devices had to be repaired to clear the error. 

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Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello gary4328, Welcome to the Community. I know how frustrating this is. I've had it happen myself. I understand that you stated that there has been no contact with any type of liquid. However, I am including an article that would address this issue.

Moisture in water-resistant Samsung phone's charging port

I recommend trying a factory reset if the previous steps are not helpful. Perform a factory reset on your Galaxy phone

If you are still receiving the pop-up, I would recommend having the phone evaluated by a certified technician. You can find the nearest authorized service center using this link: https://www.samsung.com/us/support/service/ or contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html