I need to factory reset my phone but am denied the permission for my own phone

[Miku39]

I need to factory reset my phone but am denied the permission for my own phone

[Yaswanth]

Can you share any screenshot?

[RichardBernardHolden]

Mind going a bit more in detail as to what you mean?

[realaud]

What kind of permission is it asking for?  If it's asking for a password, it means your phone password/pin. If it's asking for some other permission, you have to say what or no one will be able to help you.