Original topic:

Green Line Issue on Galaxy S23 Ultra

(Topic created: 07-20-2025 01:02 AM)
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Ritesh009
Constellation
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Galaxy S23

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I purchased the official Samsung S23 Ultra, expecting a premium experience for the premium price. However, after a recent software update, a green line suddenly appeared on my display. It’s extremely frustrating that a device of such high cost is experiencing major issues in less than two years of usage.

I trusted Samsung for quality and long-term reliability, but this experience has been truly disappointing. I contacted Samsung Customer Care and was told there is currently no solution available for this issue.

I would like to ask: What solution will Samsung provide for this problem? 

4 Replies
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Galaxy S23
I've been seeing a few of these posts for the S23U. Did you get insurance for it? I recommend taking it to ubreakifix and see if they'll replace the screen for you, there's no way there's no solution to that major problem
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casualSJ7230
Supernova
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Galaxy S23
That issue was caused by your phone overheating during updating. You would need your phone fixed.
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meself
Honored Contributor
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Galaxy S23
Think its the s22 not positive also same issue
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Kranfox
Constellation
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Galaxy S23
Replace the screen.
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