Failed January Update

[userq3DRoBDJRw]

Trying to update my S23 Ultra with the most recent update but it keeps failing. I have a locked Verizon phone. Everytime I try to update, it's super slow and eventually fails giving my "Error Code: 407". I tried clearing cache, clearing data, restarting my phone, using Smart Switch, switching between wifi and data, switching between different wifi networks. I have enough space on my phone (300gb free). If I knew what the error code meant, I could diagnose further. Google hasn't been helpful. Samsung support hasn't been helpful. They are telling me to manually flash my device but I wanna leave that as a last resort. Any suggestions?

[Argenisdelorbe]

Pero sunpongo que solo actualizo el par de seguridad aun no llego android 15 ni one ul 7 ?

[SamsungModerator1 · Accepted solution]

Hello everyone, Welcome and thank you for being part of the Community. We appreciate everyone bringing attention to this matter.

Verizon is aware of performance issues that began with the attempted installation of the most recent security update. Verizon has advised they are working to get these concerns resolved. 

The phones can be updated using Smart Switch. https://www.samsung.com/us/support/owners/app/smart-switch 

Many have posted by putting the phone in Safe Mode will allow the update to install; however, it is a very slow process. https://www.samsung.com/us/support/answer/ANS10003495/

We recommend clearing the cache partition after completing the update to avoid continued concerns. 

- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.

If you continue to experience issues, please submit an error report to provide the data to Samsung. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

[Run415]

Took me about 5 hours but I finally got it downloaded and installed. No problems that I have seen yet.

[Members_oBMjLFy]

Hey, I have the 22 ultra and after this update my phone has crashed and powered down on its own. I have cleared the cache and deleted the apps I have not updated. I do not want to reset my phone since I don't have everything backed up just for it to fix my problem.

[Th5tS4msungGuY]

Getting the same problem, my dad and I. Nobody on Samsung's side is going to be helpful (other than 'did you clear your cache and reset your phone?' Like we haven't had cell phones for 20 years...) until they get bombarded with millions then put out a fix. We just have to wait.

[Argenisdelorbe]

 ya actualizo mi s24 ultra despues de 10 intento pero solo fue el parche aun falta el one ul 7 y Android 15 y me dice que no hay mas actualizacion , a alquien le ha llegado ?

[Fuse8499]

I have an S 23 Ultra and I have same problem. I'm getting error code:412. It's driving me nuts. 

[Denday]

This update took five and a half hours to download, using Verizon FIOS.

[x9gxpi8]

My Galaxy A15 5G is encountering a error 407 and 500 and the update has failed 5 times almost and I have a reliable Internet connection so idk what the big deal is but I prefer security and safety over obsolescence.