On 5/26, my S22 Ultra suddenly disconnected from the network. Even though it showed bars and 5G, I was unable to make calls. Occasionally, it showed "no service" at the top and a notification that "your phone's not on a registered network, so you can only make emergency calls." After a Google search, I tried:
1. Phone restart
2. Airplane mode off and on
3. Software is up to date
4. Removed SIM, wiped down, reinserted
5. Another SIM
6. Reset network settings
7. Toggled SIM on & off
8. Factory reset
Then:
9. AT&T, 2 different stores over 3 visits - every time I was in the store, it connected. But it clearly was not a network issue, so they could only offer replacement by insurance or trade in
10. Geek Squad - offered replacement, same as AT&T
11. uBreakiFix - offered to replace parts, but stated 70% of the time, it is a software error, and the phone must be replaced anyway.
I can't find any information on Samsung recognizing the issue, which seems to be quite widespread over the past year & including S23 Ultra, and offering replacement. I am out of warranty, and my extended warranty with All State has expired.
Are we going to get a class action lawsuit? Sign me up.
And this is why they have phone insurance, my friend.
IMHO, if you're going to spend $800 or more on a phone, then you need phone insurance.
Samsung Care+ is fine, but it is my understanding that it only extends the warranty against manufacturing defects an additional two years. While insurance covers damage, loss, and theft for the life of the phone.
Any resolution? My s22 ultra is doing the same thing. I did factory reset, tried a new Sim and multiple esims , reset network. Tried to manually select my carrier. Took it to repair shop. Said everything was fine and it was on the my carrier.
