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Original topic:

S22 Ultra Black Screen When Posting FB stories

(Topic created: 05-06-2022 10:41 AM)
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userDxcF8AGV3j
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Galaxy S22

I got my new s22 ultra - when posting fb stories with pictures or videos together with music the post will go black! The picture or video will appear all black but you can hear the music or see Gifs! This happens on facebook stories but IG is working. I called Samsung customer service but they deny that this is a known issue! But there's already a lot of s22 users complaining about this but there's no fix as of now! A lot of customers bought s22 ultra hoping this is the android phone that can compete with iphone 13 in terms of better pics and videos so we can have better pics or videos to post on social media but this is a let down. Even some filters are not working in this s22 ultra! 

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Nguyen Nam
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Galaxy S22

The issue is still there after May update 🤦‍

userjiU598D0ZF
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Galaxy S22

Having the same issue, I can't post any pictures directly via FB on my account or stories. The only work around I found is to post it on IG and then share it with FB.

Samsung, please fix this 

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userK6r1Q0sFCQ
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Galaxy S22

how do we get this fixed???

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userDxcF8AGV3j
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Galaxy S22
Samsung customer service said it is facebook that needs to have an update. I dont know anymore! Maybe we should all call customer service and let them there's a lot of affected users so they can start doing something
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userRbiTf3m07D
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Galaxy S22

it is a facebook and samsung issue. Clearly there's something about the S22 ultra tha does not do well w facebook stories

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FJo
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Galaxy S22
I have had my Samsung galaxy 22 ultra for only a few days and have been having the same issues when posting a story with music...getting a black screen with music and no picture. Then I got a divine idea. I decided to try creating the story with music without tagging myself in the story and it worked beautifully. I hope this suggestion will help you.
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userRrb4h80mXB
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Galaxy S22

This is absolutely a problem and is well published in fb groups for the s22 as well

Members_AMEXAtJ
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Galaxy S22

When I try to post a picture with music on my Facebook story. It goes blank right away.  

I tried multiple ways to fix it. But it doesn't seems to be a Facebook issue 

userRrb4h80mXB
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Galaxy S22

Could it be an android 12 compatibility issue? It works on my note 9 on Android 10 but not my s22 on 12

userRbiTf3m07D
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Galaxy S22

it is shared - issue with the combination of samsung S22 ultra and Facebook app.

Any other Samsung, and Facebook Lite is ok. Samsung should take the lead and get this resolved. We paid for our phones not for the free app