Please fix the "downloading messages" issue

[NewUser01]

Hey samsung. I love samsung message app. But the one thing I hate is that sometime I have to download the messages my people sent me before I can see what they text me. Sometimes, it took me like 4 or 5 tried and still fail to download their text. I then have to call them just to know what they text me, it could be something important and I might miss it due to samsung messages app fail to download the text. I have the attachments of what I'm having to deal with daily after switch over to samsung messages app 😵. Fix this please!

[LpostL]

I didn't know I had one of these pictures or maybe I forgot I'll have to look back because I am having some problems

[LongHiker]

This is not an app issue. It is typically an issue with the APN setting on your phone. Reach out to your carrier to confirm/ correct the APN setting on your phone.

[NewUser01]

I have T-mobile carrier. What if they have no idea what cause this either?

[mizfitz13]

call t mobile tech support on a different phone than the handset that you are having errors.
you can reset your apn yourself if it is correctly provisioned.
>connections
>mobile networks
>access point names
it should say something like "T-mobile us lte"
>3 dot menu on top right, hit reset.

[NewUser01]

I guess I can just follow these steps, no need to call T-mobile support. 🙂

[mizfitz13]

wellllllllllllll if it doesn't improve or if you aren't provisioned, you should call!

[Tom6068]

You can try them. I have Metro Mobile which is an MVMO owned by T-Mobile. And I've never had an issue.

Before them I had a fairly unknown carrier which was good and issues there either, but Metro bested their price by a little and under the T-mobile network I knew couldn't provide consistent coverage speeds

I had your very problem with Mint Mobile and they tried a few times, the last over 45 minutes then hung up on me. I was stuck with them because they sell their plans in buckets in which mine was prepaid for 3 months. I'll never do a plan like that again.

But anyway, call T-Mobile and they may have to help you set up a a specific APN. Also try having date and wifi on when texting. You didn't specify if your issue happen with everyone you text or just one.

[Tom6068]

Try Google messages and see if you get these same problems.

[NewUser01]

Google message work fine. But I like samsung messages more because they have more features.