Not showing new update

[Yasindu24]

The latest one ui update is not showing on my Samsung S22, currently only one ui 5.1 is available. what's the problem.

[Robin621k]

Where did you purchase your phone?

Who is your carrier?

Are you in the US?

In order to diagnose your problem, we need a couple of things, your carrier and most important a screenshot of your Service provider software that can be found in about phone in the software section. Post a screenshot of that page.

To do this, go to settings, about phone, software, scroll down to service provider software and take a screenshot and upload it here by pressing the reply button and tapping on the + to upload that screenshot. It will look like the screenshot I have provided

[ElizabethAA]

Mine is that one, Help!!

[Robin621k]

Is your carrier Verizon?

The software is showing as a Verizon phone?

Make your own post please!

[ElizabethAA]

Sorry I'm new to this, also i purchased it unlocked- I'm with the carrier service called Visible by Verizon.

[Robin621k]

What is the Model code ?
Isbit a U or U1.
Where did you buy it?

Ebay or Amazon?

[ElizabethAA]

It's the U model.

[Robin621k]

It is not an Unlocked Model from Samsung. Your phone was A Verizon phone and that is why it will not update. You need to go to a Samsung authorized service center to have them flash the proper software to the phone.

[ElizabethAA]

How does that work? They'll update the phone and make it unlocked?

[Robin621k]

Yes, you will need to have proof of purchase!