I've had one of the worse experiences with samsung support. My phones glass was cracked with in 4 days of having it.
The support number told me they would repair it with no charge. Then they told me they would only refund me.
I sent my phone in for refund. Then received my label for repair while my phone was being sent in for refund. I had the package returned because I just wanted the repair and did not want to wait another month for a exclusive color delivery.
I sent the phone out with repair label and this started a show. I ended up talked to a samsung representative from ever continent. This resulted in samsung holding my phone hostage, they would not release my phone till I payed 250$.
After weeks of this I caved in and paid. Yet because of all the confusion it seems like my phone is registered as a refunded phone even tho I paided for the repair.
I didn't receive my 100$ Google play promotion, and I'm sure my trade in phone is not lost in a warehouse in Texas because the order is still registered as a refund.
Samsung support is so disorganized they have so many departments and it seems that none of them work together.
I have been trying to email the north American ceo office to clear this all up. I have contacted every possible way to get this email and it seems like a huge loop hole.
They refer me to the web site but the website only has the India ceo email. I contact them and they just send me a automated reply that sends me back to the website with there email.
Does any one for the love of God have the north American samsung ceo email???
Thank you for reaching out. I can certainly understand your frustration with the confusion regarding your device repair and I would be happy to look into this further for you. Can you please provide me with your ticket number in a private message: https://bit.ly/3fbRevo
