Contacts going in trash repeatedly?

[MsERS]

05.14.25 update. Accessing my contacts directly from the CONTACTS icon and the link within the phone setting are automatically going to trash. Why? I have restored them SEVERAL times but they keep going back. I am only able to access my list of contacts from the messenger icon. Help resolving is needed.

[Samsung_Moderator · Accepted solution]

Hello, welcome to the Community, and thanks for reaching out. I can certainly help with your contacts constantly going into the trash even after being restored. First, we would want to try a clear the device's cache. You can do so with the following steps:
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons.
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
 
 Using the volume buttons to navigate and the power button to select:
 
 - Navigate to "wipe cache partition" and press power.
 - Select yes to confirm.
 - Navigate down to "Repair apps" and press power.

If clearing the cache hasn't corrected the behavior, it may be a third-party application interfering with your device. You can check with Safe mode: https://www.samsung.com/us/support/answer/ANS10003495/
If the contacts are no longer going into the trash in Safe mode, uninstall third-party applications until the culprit app is found and removed. 

Lastly, you can try a factory reset. You can still back up everything, such as contacts (https://www.samsung.com/us/support/answer/ANS10002780/) before performing the factory reset: https://www.samsung.com/us/support/answer/ANS10002030/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook: https://www.facebook.com/samsungcareus
2. Twitter: https://www.x.com/samsungcareus
3. Live chat: https://www.samsung.com/us/support/contact-customer-services
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html