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Original topic:

Can't update to UI 7

(Topic created: 05-23-2025 01:03 PM)
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dom00q
Constellation
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Galaxy S21
When I go to software update it works it updates but it Updated to nothing it always says there is an update of 480 mbs someone please help.

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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S21

Neither it would have displayed an update if one was available. It is advisable to contact your carrier, as the update is not being displayed, and carriers are rolling it out in stages, so they would have more information.



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GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S21

To ascertain if the update is detected, I recommend connecting your phone to a computer and running Smart Switch on both devices.  If the update is not detected, it is advisable to contact your carrier, as they are responsible for distributing the update.



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dom00q
Constellation
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Galaxy S21
What does the Smart Switch do?
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S21

Smart switch will check online if theres a updated available it's kinda a recovery tool by Samsung to restore, backup your device



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dom00q
Constellation
Options
Galaxy S21
I connected it but it only shows "Backup" and "Restore" which one do I click?
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Solution
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S21

Neither it would have displayed an update if one was available. It is advisable to contact your carrier, as the update is not being displayed, and carriers are rolling it out in stages, so they would have more information.



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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