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Original topic:

WiFi and Hotspot not able to turn on without restarting the phone

(Topic created: 11-02-2025 01:37 PM)
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ChristinaS22
Asteroid
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Galaxy S Phones

There is a software issue after the latest Android update that makes impossible to turn the WiFi or the Hotspot on without having to restart the phone. 

I have Samsung S22 Ultra but the issue has been recently reported on Reddit to be occuring on other Samsung phone models. For this reason, solutions such as rebooting in Safe mode or factory reset have been tested and not able to fix the problem.

I will post the link below from the Reddit forum in the hopes that Samsung will come up with a way of solving the issue. 

 

https://www.reddit.com/r/samsunggalaxy/comments/1h9lg1h/wifi_and_mobile_hotspot_not_turning_on/

 

7 Replies
realaud
Honored Contributor
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Galaxy S Phones
The only way they are going to come up with a fix is for you, and everyone else having the problem, to put in an error report with logs included, to the development team. The programmers do not troll the reddit forums or act on complaints in this user forum. They need to see the logs and they need to be made directly aware of the problem.

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ChristinaS22
Asteroid
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Galaxy S Phones

How can I submit an error log?

Solution
realaud
Honored Contributor
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Galaxy S Phones
Tap the support tab of the members app, then tap submit feedback. Your logs are generated automatically.
https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692?src=ShareByUserCM

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Members_uCh7ysZ
Constellation
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Galaxy S Phones

I have the same issue and i'm not going to install another app to submit a ticket. what other options are there to get help from Samsung online? 

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ChristinaS22
Asteroid
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Galaxy S Phones

Logs submitted 

Mimiof6
Constellation
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Galaxy S Phones
Thank you .it weird.my husband's updated and no problem thank you
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Members_uCh7ysZ
Constellation
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Galaxy S Phones

anyone else get this issue resolved without submitting a ticket in the Members app? I cannot get wifi to come back on at home or a public wifi (Starbucks), stuck on mobile hot spot toggle but not on hotspot. i'm on visible network. 

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