Wi-Fi calling turns on by itself and freezes phone

[unkleloop]

My wifi calling icon turns on by itself and seems to freeze my phone. Its not connected to any wifi when this happens. Anyone have these issues themselves? 

[Samsung_Moderator · Accepted solution]

Hello, welcome to the Community, and thank you for reaching out about this. I can see how frustrating it is for a feature you are not using to turn itself on, in addition to it causing freezing of the device. One thing to note before troubleshooting is that you can have Wi-Fi Calling on with or without Wi-Fi being turned on. First, have you tried a simple reboot of the device? If you have, you can also try a device cache clear to help improve device behavior:
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

You can also check out this guide here, with additional troubleshooting to help with both the freezing and the Wi-Fi calling feature turning on automatically: https://www.samsung.com/us/support/troubleshooting/TSG01001416/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html