S20 No notification sounds

[useryDIikaZ9Da]

Received the new S20 yesterday and everything is working perfectly except for notifications. 

I have searched every forum and searched through all the settings on both the apps and the notification settings  and everything is as it should be, but still no notification sounds.

The only unusual thing is when I go through the list of sounds no sample is played. Could it be that for some reason no files are actually attached to the ringtones?

[userzScGfN0g8K]

Thank you i was having the same problem i tried doing what you said and Boom it worked thanks again. 

[userFfrCVTsHg0]

I've tried all the solutions and still not working on my s20. 

I get notification sounds through Bluetooth, but with Bluetooth disabled I hear nothing. Not even if I directly go to the notification volume control.

Whats odd is that if I change Ringtone volume and then immediately change notification volume, then I'll get the notification sound.  But if I just try changing notification sound ill get nothing. 

This may be the last samsung I buy. Its ridiculous how long this issue is going on.

[MrQue]

Does this issue still appear when your phone is placed in safe mode?

[userFfrCVTsHg0]

Yes. Still happens in safe mode. I've also done a factory reset.

[MrQue]

Can you send me a private message using this link here? (http://bit.ly/2HP0oRi) Provide the following information.

• Model number
• IMEI number

[userFfrCVTsHg0]

I found another oddity. If a video is playing, for example in YouTube in Chrome or samsung internet, then text notification sounds come through. But close the video and no more notifications. 

[SamsungAdam]

Odd question is your media volume muted when not watching videos?

[userFfrCVTsHg0]

If I go into volume settings its not displayed as muted, if thats what you mean. I don't know of any other setting to check.

[SamsungAdam]

Is this for all notifications or specific notifications?

[userFfrCVTsHg0]

All text notifications.  I don't know of any other notifications to check.

But i literally open the volume controls and slide the notification bar, and no notification sounds are heard. And if i go into the "notification sound" controls and choose different sounds, nothing is emitted.