JUMP TO SOLUTION Solved

Original topic:

Music pausing automatically

(Topic created: 03-12-2019 11:50 AM)
54466 Views
userR4Xj2mq3WI
Asteroid
Options
Galaxy S Phones

For some reason, when I use spotify or other music apps, it keeps pausing and it's when I touch the screen it comes up. Does anyone else have this issue?

14 Replies
mweinbach
Cosmic Ray
Options
Galaxy S Phones

While I am not sure what causes this, you can try rebooting or checking any Bluetooth devices connected. I had this happen on my Note9 and to this day, I have no idea why. A reboot usually fixes it. 

0 Likes
Reply
Anonymous
Not applicable
Options
Galaxy S Phones

Do you have any launchers installed or any other apps that you're using that have access to sound?

0 Likes
Reply
userR4Xj2mq3WI
Asteroid
Options
Galaxy S Phones

I have no any other apps that use sound besides social media and apps that would normally have a sound or have any launchers 

0 Likes
Reply
Anonymous
Not applicable
Options
Galaxy S Phones

Does it occur if no other apps are open?

0 Likes
Reply
userR4Xj2mq3WI
Asteroid
Options
Galaxy S Phones

Yes it does, I have tried deleting music apps and reinstalling them and it still occurring. I even restarted the phone and it's still going on. I don't know if it's either a hardware or software issue 

0 Likes
Reply
Anonymous
Not applicable
Options
Galaxy S Phones

It's most likely software related. Does it occur with all Music apps? Do you have any themes installed? 

0 Likes
Reply
userR4Xj2mq3WI
Asteroid
Options
Galaxy S Phones

Solved. Apparently it's to do with the battery optimiser which is weird. But thanks a lot!

Solution
Leinz
Samsung Care Ambassador
Options
Galaxy S Phones

Make sure music apps are removed from sleeping apps and battery optimization. Background activity must be enabled for them. 


@userR4Xj2mq3WI wrote:

For some reason, when I use spotify or other music apps, it keeps pausing and it's when I touch the screen it comes up. Does anyone else have this issue?


 


If my reply has aided your issue please consider liking it. If the problem is solved you may pick it as a solution.
userR4Xj2mq3WI
Asteroid
Options
Galaxy S Phones

Wow thank you so much, very helpful. Don't have any issues for now haha

0 Likes
Reply