I can't download a multimessage on my message app on my Gaxaly A14

[bettybeth]

I need help I can't download multimessage 

[meself]

Is the message a image or mms

[bettybeth]

Imagine and messages

[Robin621k]

Not enough information!

Do you mean a MMS?
What app are you using?

[bettybeth]

Yes

[bettybeth]

Samsung message

[Robin621k]

Switch to Google Messages and turn on RCS chats you will have no more problems when people send you videos.

MMS is limited to file size. This is why you can't download it.

[bettybeth]

I did switch to Google Messages. Thank you very much.

[Robin621k]

Did you turn on chat features in settings?

If you didn't, open Google Messages, tap on your profile, scroll down to settings, on the very top will be RCS chats, open that and toggle on RCS Chats. Also turn on the toggles that are in my screenshot! This will insure if the other person you are texting with doesn't have RCS will see get your text as an SMS. You will now also have reactions when you long press on a text.

[bettybeth]

I did