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03-01-2019 09:08 AM (Last edited 10-29-2023 12:58 PM by SamsungChelsea ) in
Galaxy S PhonesBought my S9 in November, the battery has never been very good at keeping charge. Now it has started to close down and go to the restart screen every morning. This happens whether it is being charged or not. I have tried running in safe mode, clearing the cache worked for one night, wireless charging and plugged in, all to no avail. I can no longer use as an alarm ascit starts clicking in the middle of the night when it restarts! Any ideas or do I take back to store?
Solved! Go to Solution.
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03-01-2019 09:18 AM in
Galaxy S PhonesCan I please have your full model number and IMEI in a private message?
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03-02-2019 12:21 AM in
Galaxy S PhonesI would love to know the answer! I have a Galaxy S9 Plus that has started to do the same thing. Can't use my alarms.
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03-02-2019 06:31 AM in
Galaxy S PhonesHello there, would you send us a private message here with your full model code and IMEI number?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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04-30-2019 09:18 AM in
Galaxy S PhonesMy Note 8 has started doing the same thing. Any ideas? I couldn't see the solution.
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04-30-2019 09:39 AM in
Galaxy S PhonesI found that I had auto optimisation turned on. Go to settings > device care > 3 dots and make sure its off
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05-09-2019 09:13 AM in
Galaxy S PhonesThank you. This was the issue. What a pain.
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03-04-2019 11:47 AM in
Galaxy S PhonesDo you have settings -> device care -> 3 dots -> Auto optimization turned on ?
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03-04-2019 12:52 PM in
Galaxy S PhonesErm ...... good call, yes, I think I did that recently. Turned off now so will see if it still does it.
Thanks
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06-25-2019 06:06 AM in
Galaxy S PhonesThank you, I believe I just fix my problem and potentially saved my career.