Galaxy S20+ Green Line – No Help from Samsung

[Krea19J]

I am very disappointed with Samsung right now.

I have a Galaxy S20+ that suddenly developed a green vertical line on the screen. I did not drop it, damage it, or cause this in any way. It just appeared one morning while the phone was lying on my bed.

This is a well-known issue worldwide with Samsung OLED panels. In other countries, Samsung has even provided free replacements, acknowledging this defect. Yet when I contacted Samsung Support, I was told:

• It is not a recognized issue.

• The repair would be entirely paid, even though I did nothing to cause it.

Why should I have to pay for something that is clearly a manufacturing problem?

I have been a loyal Samsung customer for over 20 years — phones, TVs, watches, dishwashers, and more. But this experience has completely broken my trust. If Samsung refuses to stand behind its products and ignores known defects, then I cannot continue supporting this brand any longer.

I am deeply disappointed. This is not what I expected after decades of loyalty.

[Dan2023]

Because Samsung's warranty specifically states that it covers manufacturing defects for up to one year after the date of purchase. Full stop. Just like every other phone maker, including Apple's iPhone.

They both offer extended warranties through Samsung Care+ and Apple Care, which will push back the warranty by two or three years. Otherwise, there's insurance that will cover the phone throughout its lifetime with you.

IMHO, If you're going to plop down $800 or more on a device, then it's wise to get the insurance, which adds theft and loss protection as well.

Sorry to hear about the damage to your phone.

[realaud]

Oh, wait. They wanted warranty service on a 6 year old phone?

[pabloman]

You got a lot of use out of that purchase.
I've had good luck with buying RENEWED Samsung phones on Amazon. I bought an S21 in "good" condition and it didn't have a mark on it, for about $300 after the S22 was out.

[Bubbles3]

S20+ unable to connect to network after an update i called techline and was advised about towers down in area other phones in house working

[SamsungRyder · Accepted solution]

Hello, Krea19J. Welcome to the Community, and thank you for reaching out.

We understand how upsetting screen issues are. For issues with lines or dead pixels, you can find some steps here that may help: https://www.samsung.com/us/support/troubleshoot/TSG10001447/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location  or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.

If you purchased a Samsung Premium Care or Care+ membership with your device. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/