I have a Galaxy S20+ that suddenly developed a green vertical line on the screen. I did not drop it, damage it, or cause this in any way. It just appeared one morning while the phone was lying on my bed.
This is a well-known issue worldwide with Samsung OLED panels. In other countries, Samsung has even provided free replacements, acknowledging this defect. Yet when I contacted Samsung Support, I was told:
It is not a recognized issue.
The repair would be entirely paid, even though I did nothing to cause it.
Why should I have to pay for something that is clearly a manufacturing problem?
I have been a loyal Samsung customer for over 20 years — phones, TVs, watches, dishwashers, and more. But this experience has completely broken my trust. If Samsung refuses to stand behind its products and ignores known defects, then I cannot continue supporting this brand any longer.
I am deeply disappointed. This is not what I expected after decades of loyalty.
