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‎12-23-2020
03:31 PM
(Last edited
‎10-29-2023
07:13 PM
by
SamsungChelsea
) in
Alright, so, I have a Galaxy S10e. It is a wonderful phone and I love it. Today, while I was listening to music on my Bluetooth headphones, my Bluetooth suddenly got quiet, so quiet that I could hardly hear it at full volume. I used my Bluetooth headphones on my laptop, and they worked fine. I tried to watch a video on my phone without any headphones connected, and the audio was fine, so it's purely a Bluetooth issue with my phone. (If it makes a difference, I never listen to anything with the sound higher than where the blue bar ends, and where the red bar starts).
Solved! Go to Solution.
![Samsung Moderator Samsung Moderator](/i/rank_icons/moderator.gif)
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‎12-23-2020 05:54 PM (Last edited ‎12-23-2020 05:54 PM ) in
Galaxy S PhonesHave you attempted to reset your network settings on the device? Just a heads up, this will delete all previous devices that have been paired to the device. You will need to re-add the devices.
- From the Home screen, swipe up or down from the center of the display to access the app's screen.
- Navigate Settings.
- Tap Reset network settings.
- Review the info then tap Reset settings.
- To confirm, review the info then tap Reset.
Then try repairing the Bluetooth headphones and test them.
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‎12-23-2020 06:05 PM in
Galaxy S Phones![](/skins/images/FA668C56CD2CC5427F53EE61D85CE837/responsive_peak/images/icon_anonymous_message.png)