Bixby Voice Not Working

[usernXeOrnHbDb]

Samsung I am getting very frustrated with your new S8 Plus and Bixby. When the Bixyby Voice first rolled out it was working great then the Bixby Voice activation stopped working after an update ( Bixby would not wake up using my voice would only work when manually pressing the designated Bixby button).  I tried clearing cache, deleting data on Bixby Voice, and Bixby Home. After doing this Bixby voice would would say when trying to train my voice Bixby Can Not Hear You no matter what I tried with the distance of the phone or how loud I spoke.

I also deleted the Cache Partition but it didn't work.  After numerous days Samsung Support contacted me via Facebook messaging and suggested that I uninstall updates to Bixby Voice and Bixby Home.  I was able to retrain my voice and I was Happy.  The next day the Bixby Voice Activation stopped working again.  

Samsung, when will this be fixed.  This is the first time I have thought about getting rid of Samsung and I have been with you since the S3 and and all Televisions are Samsung.

Please provide me with an answer to a workaround or when will the update fixing this problem be out?  You have known for weeks that others have the same problem!

I have attached a screen shot when you try to train my voice when starting Bixby.

Thank you

Doug

Processes already tried but Have Not Resolved Issue:

The Bixby Voice App was the current app when it stopped working 3 weeks ago

I uninstalled updates on Bixby voice when suggested by Samsung FB support (it worked then stopped again the next day.)

Cleared Cache Bixby Home and Voice

Deleted Data Bixby Home and Voice

Deleted Cache Partition

[userVnbj27RiYw]

Hi, I tried all that multiple time still nothing, don't you wanna give a patch or something to fix it?

thanks;

[user7FWcxS5OYS]

Dear Community, my bixby is not working and I am from Middle East region. ME region advised me to contact samsung.com/USA for help but I could not find any option of live chat here. can anyone help why bixby is not resposnding/ no microphone detection as well. thank you 

[user7FWcxS5OYS]

hi,

Dear Community,

my bixby is not working and I am from Middle East region. ME region advised me to contact samsung.com/USA for help but I could not find any option of live chat here.

can anyone help why bixby is not resposnding/ no microphone detection as well.

thank you 

[SamsungCourt]

Hey! Just checking in to see if you both got Bixby Voice up and running since we last spoke.

[HD7075]

It worked! Thank you so much!

[user7aJLcPhcUk]

Bixby voice not working...it asking me to download the latest update.however when I checked the latest update installed and it still not working! 

[SamsungKim1]

Give this a shot:

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >

 Bixby Vision > Storage > Clear Data and Clear Cache.

 then

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >

 Bixby Voice > Storage > Clear Data and Clear Cache.

 then

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >

 Bixby Home> Storage > Clear Data and Clear Cache.

 then

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >

 Bixby Service> Storage > Clear Data and Clear Cache.

 Restart Phone

[user7aJLcPhcUk]

Thanks Larry for the information but I tried that and it still not working....i really don't know what to do at this point.

[MrQue]

@user7aJLcPhcUk Does this issue still persist when your phone is in safe mode? Here are the steps to place your phone in safe mode.

1. Turn the device off.
2. Press and hold the Power key.
3. When 'Samsung' appears on the screen, release the Power key.
4. Immediately after releasing the Power key, press and hold the Volume down key.
5. Continue to hold the Volume down key until the device finishes restarting.
6. 'Safe mode' displays in the bottom left corner of the screen.
7. Release the Volume down key when you see 'Safe Mode.'
8. Uninstall apps that are causing a problem.

Turn off safe mode

1. Press and hold the Power key.
2. Tap Restart.
3. Tap OK.
4. The device restarts in normal mode.

[user7aJLcPhcUk]

@MrQue  thanks for trying to help me but when I tried it...it still not working 😞 but I'm open to any solutions.