Bixby Voice Not Working

[usernXeOrnHbDb]

Samsung I am getting very frustrated with your new S8 Plus and Bixby. When the Bixyby Voice first rolled out it was working great then the Bixby Voice activation stopped working after an update ( Bixby would not wake up using my voice would only work when manually pressing the designated Bixby button).  I tried clearing cache, deleting data on Bixby Voice, and Bixby Home. After doing this Bixby voice would would say when trying to train my voice Bixby Can Not Hear You no matter what I tried with the distance of the phone or how loud I spoke.

I also deleted the Cache Partition but it didn't work.  After numerous days Samsung Support contacted me via Facebook messaging and suggested that I uninstall updates to Bixby Voice and Bixby Home.  I was able to retrain my voice and I was Happy.  The next day the Bixby Voice Activation stopped working again.  

Samsung, when will this be fixed.  This is the first time I have thought about getting rid of Samsung and I have been with you since the S3 and and all Televisions are Samsung.

Please provide me with an answer to a workaround or when will the update fixing this problem be out?  You have known for weeks that others have the same problem!

I have attached a screen shot when you try to train my voice when starting Bixby.

Thank you

Doug

Processes already tried but Have Not Resolved Issue:

The Bixby Voice App was the current app when it stopped working 3 weeks ago

I uninstalled updates on Bixby voice when suggested by Samsung FB support (it worked then stopped again the next day.)

Cleared Cache Bixby Home and Voice

Deleted Data Bixby Home and Voice

Deleted Cache Partition

[useruYPlEpHgoc]

 I also tried to clear data and cache and now the bixby voice is no longer on my bixby home but I still have the app in my storage what should I do?

[SamsungCourt]

@Unionjack95 & @useruYPlEpHgoc I know some users were reporting they had updates available as of yesterday. Have you restarted your device or gone into your Google Play Store to see if there is an update available?

[Unionjack95]

Everything is up to date but there was nothing for bixby.

[useruYPlEpHgoc]

I finally got it to work but I had to clear cache and data again and restart it again but it works now

[userQNlV2ttUyj]

Yes all of the above and since the update does not even follow the simplest of commands!!!!!

[userQNlV2ttUyj]

Glad to hear that it is not working?  Wth I am not able to use it at all since the update.  I reset to factory settings and then updated again and nothing.  It will not even follow simple commands like open messages.  Some update.  It sucks and now the Bixby is simply useless

[SamsungCourt]

@userNx29ELUph1 Did you clear the cache to Bixby Voice and Bixby Home applications? You might also have to clear the data on Bixby Voice and restart your device.

[userNx29ELUph1]

Clearing the cache did not do it, clearing the data did. Seems to be working fine now.

Thank you

[touch0420]

Turn google voice off!!!!

[userNx29ELUph1]

I am a beta tester too. Same problem as others. Voice wake up does not work. It keeps saying I can't hear you. Does not matter how close or far from the mic. Seems to work within an app, or f I hold down the Bixby home button.