Pink film on screen after powering it on

[Bonnieq]

Someone please help me! My phone (Samsung note 20)+ was dead, but I didn't know it was and tried turning it back on. After I did that the screen turned red and the phone shut back off. Now there is a pink tinged film on my screen. It doesn't go away after restarting my phone or even after a software update. Is there a problem internally? Please tell me what I did and how to fix it.

Thanks 🫂!

Edit: It was never dropped!! I tried to turn it on while it was dead. It flashed a red screen then the phone shut back off. After fully charging it a pink film covers the screen no matter the app I go to.

[user365170tdJ15]

Was the phone dropped ?


Be sure it's fully charged

Then reboot to the Maintenance screen

Select the Clear Cache Partition

Then select Repair Apps option

... the phone will automagically reboot, give it 2-3 minutes to finish up ...

still have the same problem??

[Bonnieq]

No the phone was never dropped and is fully charged! Also this did not work:( but thank you

[NPC1]

So is the phone able to turn on and stay on? Cause you say that it shut off after it turns on... in which case, how are you able to do an update?

[Bonnieq]

When the phone died it turned red and shut back off.

[NPC1]

Oh, so you are able to use the phone until it dies? While you are using it, it has a pink tint to the screen?

[Bonnieq]

Yes exactly! Now that it is fully charged there is a pink tint and it makes it difficult to watch Netflix or look at pictures.

[Smitty223]

Good morning. Did you drop it? I had an earlier note that I dropped very hard & it did the exact same thing?

[Bonnieq]

Good morning. No never dropped. I pressed the button to turn it on. The screen went red. Then it shut back off. Charged it, now a red film on screen

[Birdmandan]

Backup and do a factory reset.