The live focus and x2 zoom on my note 9 has suddenly become blurry and the phone is producing a buzzing/vibrating sound everytime I try to use them. Other people have experienced the same issue, and I assume it is a manufacturing faulty. Shouldn't the phone be replaced? Repair is not a the proper solution if the issue is coming from the manufacturer.
@userMmetSrw2oX Can I please have your full model number and IMEI in a private message? Do you experience these symptoms when you test your device in safe mode?
@userMmetSrw2oX Can I please have your full model number and IMEI in a private message? Do you experience these symptoms when you test your device in safe mode?
In order to repair your device under warranty, we would need the phone sent to our service center in the US. You can still have your phone repair in your area, however, it wouldn't be covered under warranty. If you would like assistance with setting up a repair and sending the device to the US, you can send us a private message to the link.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
I have sent a private message. But no success. I live in NZ and bought the Note9 on a trip to the US. To get it fixed, I have to send it from a US address. Samsung NZ say that they won't fix it in NZ as the phone may have different components in it! Come on Samsung! What can I do to get this fixed?!
What does giving you all that info about my phone solve? I see on this post it says solved yet the only solution i see is you asking for bunch of phone info how did this issue get solved? My phones doing it to and its getting worse to point its no longer an inconvenience its just pissing me off
