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Original topic:

How can I turn off the SmartThings Prompt?

(Topic created: 08-28-2024 06:45 PM)
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How do I shut this off? It pops up everytime I come home and it's driving me up the wall. I dont see any option on my Midea AC remote either. Thanks yall🫡
 
 
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6 Replies
CasualMember
Comet
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It might be trying to connect to a device in your household that has SmartThings.
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GaryB82
Galactic Samsung Care Ambassador
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Sorry but so far me and my dad haven't figured that one out he has the same AC and it keeps popping up 



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I hope that's not the air conditioner I have at home. I'm getting the same prompt on my Galaxy A13 5G it's probably me causing the prompt to appear on your phone. I have the smartthings app installed on my phone, but that shouldn't happen
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Huh? I've got a couple 8k btu and a 12k btu midea installed at my place
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We have an 8.000 BTU Midea window air conditioner. I hope I'm not mistaken about what you're talking about
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Solution
Samsung_Moderator
Community Manager
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Hello, 3-SwipeNavCrusader! Welcome to the community! We found a similar thread to what you’re experiencing in our Smart things community here: https://community.smartthings.com/t/how-to-stop-a-new-device-has-been-found-notification/272285/10. We hope that this will help resolve your symptoms. If not, please feel free to post your feedback and inquiry within the Smart things community, so the experts can take a look into it! You can also contact our smart things team at, 1-866-813-2404 or by email at, support@smartthings.com

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