After one ui 5.0 notification sounds not working for apps

[corad21]

Samsung Galaxy Note 20 Ultra 5G updated to ONE UI 5.0 now my notification sounds for all of my apps not working, all other sounds work, RIngtone works, System sounds work, Media, but no Notification sounds, even when I go in to the sounds for notifications it will not even preview the sound as it did before the update, cleared cache for apps, for phone, finally did a  factory reset and still no notificatin sounds, what can I do?

[Samsung_Moderator · Accepted solution]

Hello, We know it can be frustrating not knowing when you are receiving notifications. You've taken several steps for getting the sounds to work already. There are some additional steps you can try.

1. Check and Increase Notification Volume Level

To do so, go to Settings > Sounds and vibration > Volume. Increase the slider next to Notifications by moving it to right.

2. Disable Separate App Sound

Open Settings > Sounds and vibration > Separate app sound

3. Reset Settings

To reset settings, go to Settings > General Management > Reset > Reset all settings

Doing so will not remove your personal data from your phone. However, all settings such as Wi-Fi, Bluetooth, app permissions, etc., will be reset.

4. Test the phone in Safe Mode to determine if a 3rd party app is interfering. https://www.samsung.com/us/support/answer/ANS00062983/

If these steps are not helpful, we recommend having the phone evaluated by an authorized service technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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[njdavet]

I have exact same issue on S21 phone. I do get notification sounds if something else is using the speaker. Like music or playing my ringtone in volume settings.

I've also noticed I'll get the sounds correctly over Bluetooth headset. Very frustrating.

[Imthequeen]

I also have the same problem. I can't get mine to work. It's been a month now. I've tried everything and nothing fixes it.