Has anyone else has this problem? I purchased a pair of Galaxy Buds Pro 3 in October and was happy as a clam, they worked great. Then one of the earbuds stopped charging. I was slightly over the 30 return policy from the store I purchased them from, no problem, Samsung has a warranty process right?
Well, here's my experience.
1 - Online chat. Brought me through resetting the earbuds. As expected, that didn't actually do anything, but you have to go through the process, right?
2 - Scheduled an in-person "repair" at one of the service centers through the Samsung repair scheduling service online and drove over an hour to the service center. Was told that the only thing they can actually do (and they called another center to see if they were any different) is to clean them to see if that helps. As my devices looked immaculate and there was nothing to clean, they handed them back to do a return to depot.
3 - Did a return to depot service. In fairness, easy and customer centric if you ask me. Got an email that they received it and will work on it. Hours later got an email saying they're being returned unrepaired. That's it. No details whatsoever.
4 - Called 1-800-SAMSUNG and talked to someone. Found out they won't be repaired because it is "too hard" to repair. Ok, fine, but why is that my problem? Then replace it, I didn't break them, the parts that failed are all internal. They said to call this other number after waiting 30 minutes.
5 - Called this other number (1-800-495-3382), which my Galaxy phone said was likely a scam call, go figure) and after waiting for some time on hold got the most unhelpful support agent known to man that was only interested in reading his script. Said that they will not repair because it is too hard, there is no reconsideration, there is no one I can escalate to, this matter is closed.
This for a device that is 2 months old and kept in perfect condition. Has anyone else had absolutely horrible service like this and left with broken hardware because it is "too hard" to repair so sucks to be me?
Hello, Welcome to the Community. We understand how upsetting it is to have sent the earbuds for service, only to have the repairs denied.
The Community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.
That being said, as a moderator, I’m happy to provide you with any guidance and assistance were needed! Please feel free to share with me your transaction number and details in a private message, and I’ll do my best to help!
Hello, Welcome to the Community. We understand how upsetting it is to have sent the earbuds for service, only to have the repairs denied.
The Community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.
That being said, as a moderator, I’m happy to provide you with any guidance and assistance were needed! Please feel free to share with me your transaction number and details in a private message, and I’ll do my best to help!
