I have the Buds Pro2, and over the last few weeks, the right bud has been making a static sound; it isn't all the time, but once it starts, it is very irritating and hangs around for a while, making listening to the earbuds unbearable.
I have just spoken to Support about this and been told that my earbuds would need to be taken to a repair centre, but because they are over a year old, they are saying they are out of warranty.
I feel very frustrated that I will have to pay for this year because they are only just over a year old; I did not get them as a free gift, etc.; instead, I paid full retail, so for them to start deteriorating after just a year of use is incredibly frustrating.
Has anyone else had this issue and managed to fix it without taking the buds in for a repair?
Has anyone else taken buds out of warranty? If so, what was the cost of a repair?
I am so frustrated by the lack of help from Samsung (beyond telling me to pay them to sort it) that I am tempted to trade them in and buy a product from a different brand.
If the troubleshooting does not resolve the noise, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864. For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
If the troubleshooting does not resolve the noise, service is recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864. For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
