GalaxyBud stopped working out of nowhere

[MoisesC]

I put both buds to charge in the case, came back 2 hours and only the left one was fully charged. I left right earbud in there for another 2 hours n still no charge and the galaxy wearables app just shows an exclamation point for the right ear bud.

[usernU1F4jkMng]

@SamsungAdam I sent you a private message

[usernU1F4jkMng]

I received your email and wrote back with the necessary information. Please let me know the next steps. 

[Samsung_pandaz]

Try to clean the pin connectors.

[usernU1F4jkMng]

I've already done all the "normal" things that would maybe help them charge, including cleaning the pin connectors. Still no dice

[userEAmrgSEJSQ]

Mine isnt charging either and I tried all of the troubleshooting, this is pretty frustrating 

[MrZell]

Hey there! 

I would be happy to look into your concerns. 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:
 

[relder]

I'm having the same issue with my left side ear bud.  It won't charge or register in the case and in the wearbales app it shows an exlamation mark on the left bud.  Can't seem to find a fix anywhere and have tried disconnecting and reconnecting bluetooth.  The buds have been working fine since September 2019.  Help???

[SamsungRei]

@relder Please send a private message with the model code and the serial number of your earbuds so I may look into this for you. http://bit.ly/2XERsky

[relder]

@SamsungRei  please tell me how to find the information requested.

thanks

....rgelder

[userbqHu9btR6m]

I have had my galaxy buds since November.  They have been working great. As of two days ago my left galaxy bud stopped charging or connecting. I have been using the original charge it came with. Please help!